Success Engineer

SUCCESS ENGINEER

You'll be the technical partner customers count on for the long haul. Once an account is live on Firecrawl, you're the one who keeps them winning: deepening how they use the product, unblocking the hard technical problems that come up, and turning a working integration into a growing one. This is a customer-facing engineering role measured in adoption, retention, and expansion, not tickets closed. You build, you deploy, you own the outcome.

Salary Range: $180,000 to $240,000/year OTE

Equity Range: Competitive equity — details shared during the process.

Location: San Francisco, CA (Hybrid, on-site required)

Job Type: Full-Time

Experience: 3+ years in a customer-facing technical role or equivalent

Visa: Must be legally authorized to work in the United States. We're not able to sponsor visas right now, though that may change down the line.

ABOUT FIRECRAWL

Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM-ready markdown or structured data - the boring-hard problem everyone building with LLMs eventually hits, solved.

We hit 8 figures in ARR in year one and more than doubled it in year two. We have 150k+ GitHub stars, and developers, agents, and category-defining AI companies build on us every day. Growth like this is rare, and we're just getting started.

We're a small team punching far above our weight. Everyone here owns a real piece of the product and company, end to end, and runs it themselves - no hiding behind process or headcount.

This is a place for people who want to work at the frontier: an AI company building the infrastructure other AI companies run on, not one bolting AI onto an existing product. We move fast, go deep, and are building the tools superintelligence will rely on to gather data from the web.

WHAT YOU'LL DO

- Own the technical health of your accounts: keep customers succeeding, deepen their usage, and catch problems before they become...