Support Engineer

WHY MINTLIFY?

We're on a mission to empower builders.

- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

- Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.

- Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

WHAT YOU'LL WORK ON HERE

- Responding to product and technical questions through our support inbox with speed, precision, and care

- Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them

- Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again

- Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring

- Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product

- Responding to product and technical questions through our support inbox with speed, precision, and care

 

WHAT YOU’LL BRING TO THE TABLE

- You genuinely enjoy the customer-facing side of technical work and your engineering background is what lets you support customers most effectively

- Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity

- Has directly owned a customer relationship or support queue - not just contributed to one

- Some experience in a techn...