Support Engineer

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

Title: Support Engineer

Reports to: Support Engineering Team Lead

Description

The Support Engineer is responsible for resolving technical support requests for customer-impacting issues. This role involves daily frontline internal support, including issue analysis, research, testing, and resolution.

This role will work closely with the Product and Software Engineering teams to eliminate defects and improve the customer experience. An ideal candidate is curious, detail-oriented, takes ownership of their work, and drives issues to resolution. Strong Support Engineers will view customer issues as their own and operate with a sense of urgency to ensure customer satisfaction. An ideal candidate will detect patterns from incoming work and leverage their creativity to drive solutions that prevent recurring issues, thereby improving the overall support life cycle.

Key Responsibilities & Objectives

Technical Support:

● Provide techni...