Support Specialist

SUPPORT SPECIALIST (L1) Location: Sydney or Melbourne (Hybrid)* Only candidates located and authorized to work in these cities will be contacted if selected* About Us Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.Come join us as a Support Specialist in Australia (Sydney or Melbourne) About the Role As a Support Specialist on our Services team, your primary focus will be providing essential technical assistance to our customers in the region. Your passion for delivering outstanding customer service will drive you to find workarounds for any issues or bugs, directly contributing to customer retention and the continued growth of our global footprint. You will act as a key technical liaison, ensuring that our clients can seamlessly operate our platforms to power their out-of-home campaigns. What to Expect Customer Guidance: Deliver exceptional technical support to customers by answering product-related questions, diagnosing issues, and providing clear, timely, and actionable solutions.  Technical Troubleshooting: Satisfy your curiosity and determination by investigating and reproducing customer-reported issues across different environments, operating systems (Linux and Windows), and Broadsign product versions to identify root causes and validate resolutions.  Issue Resolution: Take ownership of customer cases from initial investigation through to resolution, ensuring accurate documentation, proactive communication, and timely escalation where required.  Enjoy challenging yourself and learning about new technology in a dynamic work environment where your ideas are heard, and your contributions are actively recognized. What you need to perform in this job Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to both technical and non-technical audiences while delivering a high standard of customer service. 2+ years of experience in Application Support, Technical Support, or Production Support, supporting external clients, is essential Experience supporting enterprise or SaaS applications Experience with Databases and SQL (writing SELECTs, JOINs, filtering data, understanding schemas)  Experience working with Windows and Linux operating systems. A solid understanding of computers, networking, and display technologies. Strong organizational and problem-solving skills; you can manage multiple tasks and perform well under pressure. A degree in computer science (or a related field). Reading and interpreting application logs  Understanding of REST APIs with experience with Postman or similar API testing tools  Experience using ticketing systems (Jira, Zendesk, Salesforce, ServiceNow, Freshdesk, etc.) Experience with networking fundamentals...