Support Specialist (French Speaker)

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.  We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.Ready to join us?  Your Role We’re looking for a Support Specialist for our Capture and Scouting solutions in Barcelona, Spain. You'll be responsible for working directly with clients from various sports and organizations across Europe and other regions of the world. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions. Location  For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona, and are available to work from our office at least three days per week. Must-Haves Thrive on the front lines. Whether it’s over phone calls, video conferences or emails, you don’t shy away from answering users’ questions. A problem solver. You're easily able to see the world through someone else's eyes and find the best feasible solution for them. Running diagnostics to troubleshoot and resolve technical problems is a breeze for you. A confident communicator. You're able to relay solutions with a clear approach and a human touch ensuring issues with varying degrees of technical complexity are resolved or escalated. Flexible. You’re available to work weekends and handle requests through multiple channels. You show resilience in a fast-paced, ever-changing environment. A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights. Multilingual. You are fluent in both English and French. (Any other language is a plus.) Nice-to-Haves Knowledgeable. If you’ve had the opportunity to use Wyscout, Instat or Focus cameras before, that would be valuable. Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting. Our Role  Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal l...