Systems Engineer - Technical Support

Systems Engineer, Technical Service

ZEISS is technology and innovation.

Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.

As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, our employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.

We're looking for a Systems Engineer, Technical Service to join us in Budaörs, Hungary.

ZEISS Hungary supports customers with advanced industrial measurement and technology solutions. As part of our Technical Service team, you will work directly with customers and internal specialists to ensure the reliable operation, maintenance, and performance of ZEISS measurement technology equipment and systems.

Your Role

As a Systems Engineer, Technical Service, you will provide first-level technical customer service and support for designated ZEISS products within an assigned service territory.

You will be responsible for installation, preventive maintenance, upgrades, troubleshooting, repair, and calibration of measurement technology equipment and measuring machines. Using your technical knowledge and experience, you will diagnose mechanical, hardware, and software failures and coordinate effective solutions to ensure high levels of customer satisfaction and system performance.

Working closely with customers, engineers, technicians, specialists, sales teams, and the Service Helpdesk, you will act as an important technical link between ZEISS and our customers.

The role of Systems Engineer, Technical Service will involve:

• Diagnosing and repairing designated ZEISS measurement technology products within an assigned service territory.
• Installing, setting up, commissioning, maintaining, upgrading, and repairing measurement technology equipment and measuring machines.
• Diagnosing mechanical, hardware, and software failures and applying established technical procedures to resolve issues ranging from routine to moderately complex.
• Providing technical support to customers through your specialised product and system knowledge.
• Coordinating and implementing technical solutions within clearly defined solution areas.
• Using sound judgement to select appropriate methods and techniques when identifying and resolving technical issues.
• Determining cost-effective repair and resolution options in accordance with established policies and procedures.
• Performing preventive and corrective maintenance and ensuring the reliable operation of customer equipment.
• Installing and replacing ordered materials, spare parts, and defective components.
• Performing measurements and calibration activities to ensure optimal functioning of machines and systems.
• Supporting the relocation,...