TAY Housing Case Manager
Organizational Overview
Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission, UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
Position Summary
The ideal Case Manager & Housing Navigator builds and fosters healthy relationships with TAY and assists with helping them secure permanent housing; Provides life coaching and case management services to address multiple complex needs and reduce barriers, including referrals to UBH programs and/or other community resources. This position will work in our Transitional Housing Program for Transition Age Youth (TAY) families located in South Los Angeles.
ESSENTIAL RESPONSIBILITIES
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Provide life coaching and support services applying strengths-based, Positive Youth Development, and participant-centered
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Develop a service and housing plan to establish goals and action steps toward stabilization, independent living, and self-sufficiency in conjunction with the
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Help youth develop permanent connections in their lives to strengthen their support
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Assist youth in identifying and accessing services necessary to reach long-term housing
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Utilize personal vehicle, in good working order, to transport youth to appointments when
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Meet with youth weekly, to monitor progress and /or barriers toward achieving their life aspiration
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Complete clinical services assessment for each youth and share results with LCSW for next steps.
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Provide crisis intervention services as
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Work with TAY Education and Vocational Specialist to support youth in their education and employment
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Work with UBH team members and community partners, and with input from youth, develop and implement engaging activities and
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Provide and/or coordinate life skills such as parent-child communication, healthy development, healthy life skills (communication, sexual health and development etc.), relationship skills, career success, financial
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Help youth identify and find housing options including assisting with completing housing and credit check
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Perform recordkeeping and reporting of program activities on electronic reporting systems such as HMIS for outcomes and evaluation; and complete progress notes and program-related reporting as
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Report issues and problems to supervisor and
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Attend staff meetings.
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Other duties and responsibilities as The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.
QUALIFICATIONS
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Bachelor’s degree from an accredited college or university in social work, human services or a related field required; Master’s Degree in Social Work preferred.
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Minimum of two-years experience providing services to persons experiencing homelessness, preferably Transition Age
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Demonstrated experience in working with at-risk youth to reach their housing, employment, or education
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Demonstrated experience in one or more of the following areas: mental health, chemical dependency, emotional/behavioral special education, at-risk youth
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Demonstrated knowledge of and ability to work effectively with youth with a variety of identities, cultures, and backgrounds including ethnic/racial minorities and LGBTQ
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Knowledge of Trauma-Informed Care and Practices a
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Ability to work collaboratively, but
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Strong written and verbal communication
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Creative problem-solving
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Ability to work in a
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Exceptional organizational
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Bilingual (English/Spanish) preferred.
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Ability to work with diverse population.
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Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
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Experience using a data management system to record client information and
MANDATORY REQUIREMENTS
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Valid California Driver’s License and proof of auto
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TB Test Clearance (upon hire).
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Successful completion of background screening.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
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Maintain a safe work environment and confidentiality at all times.
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Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
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Organize and prioritize multiple activities to meet all external and internal deadlines.
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Maintain professional demeanor that reflects positively on the agency.
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Demonstrate respect and courtesy toward others.
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Able to thrive in a work environment emphasizing teamwork and collaboration.
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Respond in a timely manner in all aspects of communication.
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Work with average supervision.
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Perform other duties as assigned.