Team Lead

Team Lead Caring Hands Arlington is seeking a skilled and compassionate  Team lead to serve as the primary point of contact for our clients and their pets while guiding and supporting our front desk team. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature — while also mentoring staff and helping ensure smooth day-to-day front office operations. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, prior experience training or leading team members, and a commitment to delivering consistent, high-quality customer service in a clinical setting What to Expect  As you join our mission, expect to be supported in your work and home life with:  A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Salary: $25.00-$30.00 Hourly, dependent on skills and experience  Schedule: Monday- Friday 7:30AM-8PM, Saturdays 8AM-4PM Key Responsibilities Client Service Excellence Team Leadership & Training Operational Coordination Financial Administration Essential Functions Perform all duties of a high level Client Care Specialist, including greeting clients, appointment schedule management, managing patient records, and handling client inquiries. Process client payments, manage financial transactions, and perform end-of-day reconciliation hand-offs. Prepare statements for rescue organizations and delinquent clients. Address client financial issues in a thoughtful and supportive manner, discussing payment options and policies. Ensure adherence to safety protocols and emergency preparedness plans. Actively participate in rounds and case discussions, providing guidance and support to the team. Ensure maintenance, cleanliness, sanitation, and organization of the reception area and the lobby to ensure a professional, clean environment. Operational Management Coordinate daily CCS workflow and staffing assignments to ensure efficient patient care and task completion. Oversee the implementation of clinical protocols, ensuring compliance with health, safety, and sterilization procedures in all clinical areas. Monitor and ensure completion of assigned duties, follow-up tasks, and hospital protocols by the CCS team. Oversee CCS follow-up processes and reminder calls. Identify workflow inefficiencies and implement process improvements. Practice Partnership Partner with the Practice Manager on strategic goals, financial performance, and budget for the practice. Collaborate with veterinarians and other leads to optimize patient flow and reception efficiency. Support the Practice Manager in developing and implementing training programs Provide fee...