Team Lead - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop-in-shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, Mo. We’re looking for a talented Part-Time Team Lead that will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers, contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.  Responsibilities will include:   LEADERSHIP & TEAM MANAGEMENT   Supports the Store Manager in recruiting, hiring, and retaining top talent Supports the Store Manager in creating and maintaining a succession strategy Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly Leads proactive coaching conversations — addressing performance in the moment, not after the fact Handles difficult situations and customer escalations with confidence and composure Maintains a visible, accessible presence on the sales floor — especially during peak hours   CUSTOMER EXPERIENCE   Cultivates an environment of genuine customer connection Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values Facilitates an energized pace and positive service environment Delivers high-quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience Understands an OMNI Channel business — implements processes and utilizes tools to better service the customer   VISUAL AND BUSINESS OPERATIONS   Opens and closes the store, ensuring all operational standards are met Facilitates the sharing of product knowledge across the team Upholds stock-to-sales processes, presentation standards, and manages product placement Maintains an effective store structure, floor plan, and appropriate fixture usage Upholds and ensures compliance with shipments, transfers, and restock standards Adheres to and develops awareness around internal and external Loss Prevention procedures Supports financial operations including payroll tracking and deposit logs Assists with in-store events, including outreach, coordination, and follow-up as needed   COMMUNICATION AND RELATIONSHIPS   Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision   Qualifications:   2+ years Retail Management experience Availability to work 25–30 hours per week (hours vary ...