Team Lead, People Operations – Recruitment & Onboarding, AMS
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Our Global People organization is transforming how HR services are delivered at ServiceNow. Our ambition is to build a premier People Operations organization that combines exceptional employee experiences, operational excellence, simplified processes, and intelligent technology to make the world of work better for our employees. Our Costa Rica People Operations team plays a critical role in this transformation, supporting candidates, employees, managers, Talent Acquisition, and the broader People organization across the Americas. We are looking for a Team Lead, People Operations – Recruitment & Onboarding, AMERICAS to lead this team into its next chapter. This role requires a strong people and operational leader who can build an engaged, accountable, high-performing team while continuously improving how Recruitment and Onboarding Operations are delivered. The successful candidate will bring strong Recruitment and Onboarding process knowledge, exceptional people leadership capabilities, and a forward-looking mindset around simplification, automation, AI, and digital HR operations. What You’ll Do Lead, Develop and Inspire the Team People leadership is at the heart of this role. Lead and develop a team of People Operations professionals in Costa Rica supporting Recruitment and Onboarding Operations across the Americas. Create an inclusive, collaborative, high-performing environment built on trust, accountability, continuous learning, and ownership. Coach and develop team members through regular feedback, 1:1s, career conversations, and meaningful development opportunities. Set clear expectations and manage performance consistently, recognizing strong performance while constructively addressing performance, capability, or behavioral gaps. Manage workload, capacity, prioritization, and coverage to ensure sustainable service delivery. Lead the team effectively through transformation, ambiguity, changing priorities, and new ways of working. Own Recruitment & Onboarding Operations Lead operational delivery of Recruitment and Onboarding services across the Americas in close partnership with Talent Acquisition and other People teams. This role does not own recruiting strategy, sourcin...