Technical Account Manager
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleTechnical Account ManagerAbout your role:As a Technical Account Manager, you will serve as a primary technical contact for bank clients using Finxact solutions. You will work across client teams and internal partners including Client Services, Implementations, Sales, Technology, DevOps, and Finance to address technical needs, support service delivery, and align solutions to client goals. Your work helps clients operate effectively, resolve issues, and plan for growth.What you'll do:Manage technical relationships for assigned bank clients and serve as a point of contact for client questions, issues, and service needs.Coordinate resolution of technical requests and production issues with Client Services, Implementations, Sales, Technology, and DevOps teams.Review monthly invoicing with Finance and Implementations teams, escalate billing issues, and track aged receivables to support account health.Plan and coordinate client environment upgrades with Technology teams to support system performance, stability, and release readiness.Lead small client projects by defining scope, tracking actions, coordinating subject matter experts, and monitoring delivery against timelines.Track account performance metrics, key performance indicators, and client roadmaps, and communicate progress, risks, and priorities to internal and external stakeholders, including senior leadership.Identify opportunities to improve client processes, expand solution adoption, and strengthen service outcomes through data, feedback, and account insight.Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.Experience you'll need to have:6+ years of experience in financial services, banking, or financial technology in a client-facing technical account management, implementation, support, or service role.6+ years of experience working with bank operations, loan servicing, deposit operations, card processing, customer relationship management systems, interface development, or related financial technology environments.6+ years of experience gathering technical requirements, analyzing data, and communicating business and technical information to clients and internal stakeholders.6+ years of experience managing project deliverables, coordinating cross-functional teams, and executing against time-sensitive timelines.Experience using Microsoft Office, Smartsheet, Confluence, Jira, or similar business and project management tools.Working kno...