Technical Account Manager

About TensorWave

Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.

 

About the Role

We are looking for a Technical Account Manager to independently own a portfolio of customer accounts and serve as the primary technical point of contact across the full customer lifecycle. Reporting into CX, our TAMs manage onboarding, adoption, expansion, and renewal for a mix of mid-market and enterprise customers running workloads on TensorWave’s infrastructure.

This role sits at the intersection of technical depth and relationship management. You will develop tailored success plans aligned to customer business objectives, lead escalation coordination during critical incidents, and partner with Sales to identify expansion opportunities. Beyond your own accounts, you will contribute to the broader TAM team through knowledge sharing, process improvement, and mentorship of junior peers. If you thrive in fast-paced environments and want to be a trusted advisor to customers building at the frontier of AI, this role is for you.

 

What You’ll Do

- Independently own 5-10 customer accounts across the full lifecycle: onboarding, adoption, expansion, and renewal

- Develop and maintain account success plans that align TensorWave capabilities to customer roadmaps

- Lead quarterly business reviews (QBRs) with customer engineering and management stakeholders

- Monitor account health metrics (utilization, ticket volume, CSAT) and take corrective action before issues escalate

- Identify and triage technical risks—underutilization, configuration drift, pending hardware end-of-life—before they become escalations

- Coordinate cross-functional responses to P1/P2 incidents including NOC, Infrastructure, and...