Technical Account Manager
About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Team & Role We are looking for a Technical Account Manager to join our team! The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business. You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals. Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success. As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor. If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team. This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Bangalore office : Multiple office days with some remote flexibility. WHAT YOU’LL ACHIEVE Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models. Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs. Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition. Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs. Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health. Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions. Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes...