Technical Complex Claims Handler - Bodily Injury

Job Title: Technical Complex Claims Handler – Bodily Injury   Location: Bexhill, Leicester or London (all hybrid) Welcome to Hastings Direct  We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.  We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.   We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.   Role overview   As one of our Technical Complex Handlers, you’ll be assisting and supporting our customers when they need us most by proactively managing a portfolio of cases, investigating liability and third party presented quantum claims and agreeing fair outcomes within policy and legal liability.  Job details – you’ll need to have demonstrable experience in:  Gathering information to enable early arrival at the correct liability decision, giving consideration to economic settlement, and proactively securing appropriate recoveries to limit business exposure – negotiating between the customer, solicitors and any third parties to get the best outcome for our customersSettling Third Party Claims within financial handling authority to achieve the optimum claims settlement, using departmental and best practice strategies, giving consideration to the avoidance of unjustified litigation and unnecessary spend and ensuring any cases that are over authority are referred appropriatelyIdentifying potential fraudulent cases and liaising with the relevant departments to combat fraudManaging and owning the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly and Internal Processes and ProceduresManaging and maintaining effective relationships with both internal and external stakeholders to ensure service level agreements, internal and external policies and governance are adhered toProviding excellent referral responses and coaching/mentoring across the team and providing any support to the Coaching Team/Team Leaders to assist in the personal growth and development of the wider teamEssential skills/experience:  Strong technical claims knowled...