Technical Customer Success Manager– Enterprise AI & SaaS Platform | 8+ Years
Technical Customer Success Manager – Enterprise AI & SaaS Platform
Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds.
We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.
About the Role
We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations.
This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions.
You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.
This role requires expertise in:
AI, Generative AI, Agentic AI, LLMs, and NLP technologies
Enterprise SaaS implementations and customer onboarding
Field Service, Customer Service, and Service Operations workflows
CRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CX
Enterprise integrations, APIs, and data onboarding
Technical solution design and deployment
Change management and user adoption programs
Responsibilities
You will lead:
Customer onboarding and implementation of Neuron7 AI solutions
Integration of CRM and service management platforms with Neuron7 products
Data onboarding and enterprise integrations in collaboration with customer and internal ...