Technical lead, Customer Engagement Platform

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

 

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

 

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Technical Lead, Customer Engagement Platform role..

We are looking for a strong hands-on Technical Lead to own and evolve our customer engagement platforms across current and future-state systems.

This is a deep technical role for someone who can design, build, integrate, and optimise customer support and engagement platforms in a fast-changing environment. Today, the role will work across platforms such as Intercom and Salesforce Service Cloud. Over time, the role will also help evaluate, implement, and scale future-state solutions such as DevRev, Amazon Connect, Zendesk, Genesys, and other customer engagement technologies.

The right person for this role is not defined by one tool. They are a strong developer first, with the technical depth and adaptability to work across platforms, build AI-enabled use cases, and lead deliv...