Technical Operations Engineer

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.Technical Operations Engineer  Mexico City Office - Hybrid: 4 days in the office, 1 day working from home We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.   Why Ebury?   High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.   Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.   Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.   Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.   Continuous Growth and Development: Benefit from our career map, regular  reviews, and training opportunities to advance your career and reach your full potential. What you will do:   Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.   Verify and document issues and bugs for accurate tracking and escalation.   Manage incidents, including communication with stakeholders and coordination with development teams.   Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.   Partner with trusted vendors to resolve service events.   Work with software development engineers to enhance processes and conduct code reviews.   Work on a collaborative rotation (shifts) to cover support on different time zones.   Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.   What we expect from you:   Experience providing Level 2 (L2) support in a tech-driven business environment.  Proficient problem-solving skills and strong technical troubleshooting abilities. Software development experience, particularly with Python.   A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.   Excellent written and interpersonal communicat...