Technical Operations Manager
Oh what a feeling!At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.Together, we are Toyota.Toyota Motor Corporation Australia is well-recognised for offering:Fully maintained motor vehicle including insurance and fuelAnnual contribution to your private health insurance worth over $1,900Significant family vehicle lease and purchase discountsFlexible hours and workspaces, with a hybrid of working from home and in the officeFree car parkingGenuine career development: promotions, rotations and paid professional membershipPaid volunteer days to support your community and matched workplace giving programAccess to Toyota’s Rewards Hub – explore, manage and customise your benefits to suit your lifestyleWhat you’ll contribute toAn exciting opportunity has arisen for a Technical Operations Manager to join our Quality & Service Division – Eastern Region in a max term role for 12 months.As our Technical Operations Manager, you’ll be at the forefront of planning, facilitating, and delivering high‑level technical support to Dealers—ensuring “fix it right” outcomes, customer satisfaction, and strong business performance across the short, medium, and long term.This position is based in Moorebank, NSW, and offers the chance to get out into the field with regular metro and regional NSW travel, plus occasional interstate trips.How you’ll make an impactProvide Toyota and Lexus dealers direct technical support activities across the region that are effective, flexible and in response to need, to drive customer satisfaction, ensure Fix It Right and encourage Toyota for Life standards. Implement processes and procedures to monitor, report and resolve field issues to achieve Early Detection Early Resolution (EDER) and ensure TMCA meet all Distributor targets.Support development and delivery of Dealer Technical meetings and conferences.Analyse and report on Dealer Product Report and Technical Support System case quality then implement activities to improve quality.Monitor own tasks with respect to compliance with all relevant regulations, statutory requirements and TMCA operational requirements, including OH&S compliance to minimise Toyota’s risk exposure and liabilities. Monitor performance against targets and maintain accurate reporting systems, recommending improvements, ensuring regulatory compliance, and supporting planning, budgeting, and forecasting activities.Your attributes – If you’ve got one or more, we’d love to hear from you!Formal qualifications as a licensed Mechanic - Certificate III in Light Vehicle Mechanical Technology (or equivalent automotive qualification) – required.Strong experience in a similar role in the aut...