Technical Project Manager
About Vibes Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com. About the role Our Professional Services team delivers custom integrations and campaign solutions for enterprise clients — connecting their systems to our messaging, wallet, and RCS engagement platform. This role sits at the center of that delivery: you'll own engagements end to end, serve as a key point of contact for external stakeholders, and keep 15–20+ concurrent projects on scope, on budget, and on schedule. This role balances client-facing delivery with deep internal coordination. Externally, you'll run requirements calls, manage client expectations, communicate timelines, and handle escalations. Internally, you'll coordinate PS developers, Technical Account Managers, CS, Sales, Product, and Finance — making sure the right people are working on the right things at the right time. This is a full-time, hybrid position in Chicago, IL reporting to the Senior Director of Technical Account Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work. What you'll do Client Engagement & Delivery Own multiple concurrent client engagements from kickoff through delivery and handoff. You're accountable for scope, timeline, and client satisfaction end to end. Serve as a primary point of contact for external stakeholders: set expectations, run status communications, manage escalations, and translate technical constraints into client-friendly terms. Translate business requirements into technical scope and push back when scope creep, unrealistic timelines, or under-resourced asks threaten delivery. Drive change orders and protect engagement margin. Track budget vs. actuals, utilization, and delivery risk across engagements. Flag slippage before it becomes a missed date or a margin problem. Manage dependencies and unblock the engineering team without micromanaging Maintain project artifacts, timelines, and documentation across all engagements Carry 15–20+ concurrent projects without losing fidelity on any of them. On-time delivery across all customer-facing launches is the standard. Internal CS Operations & PS Delivery Run daily PS developer standups, manage Jira Kanban workflow and board architecture, and distribute workload across the engineering team. Own Pro Serv Customer Care ticket triage and resolution. Goal: 90%+ resolved within 5 business days. You make...