Technical Solutions Engineer
Technical Solutions Engineer Graphwise is looking for a Technical Solutions Engineer to join our passionate international team. As part of our organization, you'll work alongside talented engineers, solution architects, and AI specialists who share a passion for solving complex technical challenges and helping customers succeed with AI and knowledge graph technologies. About Graphwise At Graphwise, we're helping organizations unlock the full value of their data in the age of AI.Formed through the merger of Ontotext and Semantic Web Company, Graphwise combines decades of expertise in knowledge graphs, semantic technologies, and AI. Our platform helps enterprises transform fragmented data into connected, trusted knowledge that powers better decisions, smarter search, and more reliable AI solutions.With a global team of 200+ professionals across Europe, North America, and APAC, we work on complex, meaningful challenges at the intersection of data, AI, and innovation. If you're excited by cutting-edge technology, continuous learning, and solving real-world problems, you'll feel right at home at Graphwise. About the role As a Technical Solutions Engineer, you'll become a trusted technical partner for our enterprise customers, helping them overcome complex implementation and production challenges. You'll investigate sophisticated technical issues, reproduce customer environments, analyze system behavior, and identify root causes across multiple layers of the technology stack. Working closely with Engineering, Product, and Customer Success teams, you'll help resolve critical issues while providing valuable insights that improve both our products and the overall customer experience. This is a highly technical, hands-on role for engineers who enjoy troubleshooting complex distributed systems, experimenting with different configurations, and turning difficult technical problems into practical, scalable solutions. What you'll do Work closely with customers and their engineering teams to troubleshoot implementation and integration challenges and help them successfully adopt Graphwise products, providing hands-on support with code, scripts, APIs, configurations, and infrastructure when needed. Partner with Solution Architects throughout customer engagements to validate technical solutions, address implementation challenges, and provide deep product and troubleshooting expertise. Investigate complex issues across applications, infrastructure, integrations, and cloud environments. Analyze logs, metrics, APIs, configurations, and system behavior, and reproduce customer scenarios when needed to identify root causes and determine effective solutions. Support customers through deployments, upgrades, migrations, and production adoption, helping resolve technical issues and keep implementations moving forward. Collaborate with Product Engineering on complex product issues, translating customer problems into clear technical findings, reproduction steps, and c...