Technical Support Engineer

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto

Role Overview

We are looking for a Technical Support Associate to provide top-tier assistance to our customers and internal teams. You’ll troubleshoot technical issues, ensure smooth product usage, and collaborate with engineering to resolve complex problems. Additionally, you’ll play a key role in maintaining and improving our support documentation to enhance the customer experience.

 

What You’ll Do

- Provide first-line technical support.

- Diagnose and troubleshoot software, hardware, and system issues.

- Guide customers through product setup, configuration, and best practices.

- Escalate complex technical issues to the engineering team while ensuring timely resolution.

- Maintain detailed records of customer interactions and solutions in the support system.

- Create, update, and improve technical documentation, FAQs, and knowledge base articles.

- Identify recurring issues and suggest product improvements.

- Collaborate with cross-functional teams to enhance customer experience.

 

Must Have

- 1+ years of experience in a technical role.

- Strong troubleshooting and problem-solving skills.

- Excellent communication skills, both written and verbal.

- Experienc...