Technical Support Engineer

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Short on time?

- Who you are: A support-first, customer-driven problem solver with strong technical instincts

- Salary: $90K - $130K [based on experience and location]

- Time zone: Eastern Time Zone

Why we need this role

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

We’re hiring a Technical Support Engineer who is:

- Customer obsessed: You like helping people unblock real problems

- Technical at the core: You’re comfortable reading code and navigating logs

- Support-minded: You see support as a craft, not a stepping stone

- Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.

This role is for someone who loves technical support and wants to be excellent at it.

Who you’ll be working with

- Eliot, Customer Support Lead — your manager and partner in building world-class support

- Andy, Technical Support Engineer — your peer, working daily in code and logs

- The wider engineering, product, sales and ops teams — we’re ~35 people, flat and c...