Technical Support Engineer

📍 Berlin, On-site · Full-time

🏦 €70,000-€90,000 + equity

⏰ Full-time

TL;DR

Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function. You’ll be the technical bridge between our customers and our product / engineering teams.

ABOUT KOMBO

Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.

Since going through Y Combinator in 2022, we’ve:

- Raised $30M+ of funding from Y Combinator, Acadian Ventures, 468 and other investors

- Grew from 0→ $12M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups)

- Scaled to process data for the equivalent of 10% of Germany's workforce

- Grew to a team of 65+ team members (pictures https://www.notion.so/Join-Kombo-05435d42f09a4b85b2083ae2266543af?pvs=21!) in 2x offices

Kombo is an international company by default. We operate across two main hubs (NYC 🇺🇸 and Berlin 🇩🇪) and work with a globally distributed team representing 20+ nationalities.

WHY SUPPORT AT KOMBO MATTERS

At Kombo we care A LOT about excellent support for our customers to a degree that is unusual. We do so because fundamentally we view excellent support as a competitive advantage.

How this looks like in practice is that

- we win G2 badges https://www.g2.com/products/kombo/reviews for best support in our category

- we get customer love for our support weekly and even frequently hear that our support is the be...