Technical Support Manager

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.Join us on our mission to shape the future of our industry.Cohesity is seeking a motivated, people-focused leader to join the Technical Support and Digital Innovation (TSDI) organization. This role is ideal for someone who leads with purpose, influences change and is passionate about building high-performing teams that deliver exceptional customer experiences.  You will play a key role in driving operational excellence, developing talent, and partnering across the business to turn technical support into a true competitive advantage. This is an opportunity to make a meaningful impact by shaping support strategy, developing exceptional teams, and helping deliver experiences that set Cohesity apart.HOW YOU'LL SPEND YOUR TIME HERE- Lead the TSDI organization for the Data Protect, NetBackup, and Appliance product lines across North America- Manage multiple teams of individual contributors across functional and technical customer support- Drive operational excellence and continuous improvement across the organization- Partner with cross-functional teams within TSDI and beyond to strengthen the technical support experience and create competitive advantage- Coach, mentor, and develop technical support engineers and emerging leaders- Influence leaders across the organization to drive alignment, collaboration, and shared success- Communicate effectively across teams and functions to ensure clarity of goals, priorities, and execution- Build strong working relationships with peers and key stakeholders to enable smooth execution and effective decision-making- Hire, develop, and retain top talent, including both individual contributors and people leaders- Own and improve the execution of the customer experience- Drive the success of Enterprise, Platinum, Premier, and U.S. Citizen Support offerings, while helping shape future differentiated service offerings- Serve as the voice of the customer by partnering closely with Product and Engineering teamsWE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING- Bachelor’s degree and 7–10 years of experience in the support industry, prefer...