Technical Writer
ABOUT NEON ONE
At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.
Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.
ABOUT THE ROLE
We are looking for a forward-thinking Technical Writer to join our team and elevate how our users learn and succeed with Neon One software. In this role, your primary focus will be researching, drafting, and publishing clear, user-centric product support articles. You will collaborate closely with our Instructional Designers to co-develop interactive materials for the Neon One Academy, while actively maintaining and updating existing content as our platform evolves. We need someone who embraces modern tech workflows: you are adept at leveraging AI tools to improve workflow, speed up research, drafting, and editing, and you understand how to structure and write articles that can be easily parsed and read by AI retrieval systems.
RESPONSIBILITIES
- Draft, edit, and publish comprehensive, user-friendly support articles, release notes, and user guides for Neon One’s software platform.
- Partner directly with Instructional Designers to co-create, structure, and expand educational courses and learning paths for the Neon One Academy.
- Translate complex software mechanics, APIs, and workflows into clear, actionable steps tailored for nonprofit professionals.
- Structure and format content using AI-friendly writing principles (...