Technology Analyst, Japan

Located in our Tokyo office, the Technology Analyst plays an important role in delivering reliable, business-focused IT services that enable Sony Pictures Entertainment Japan's day-to-day operations. The role is primarily focused on providing excellent end user support and workplace technology services, while assisting with the operation of the local IT environment and contributing to technology projects that improve business productivity.Working closely with local business users, regional IT teams, and global technology teams, the successful candidate will combine strong technical troubleshooting skills with a customer-first mindset, helping ensure technology is dependable, secure, and easy to use.While this role is primarily performed during standard business hours, occasional after-hours or weekend work may be required to support infrastructure maintenance, system implementations, or business-critical activities.Key Responsibilities will Include:End User SupportProvide first and second-level technical support for end users across workplace technologies, hardware, and software.Troubleshoot and resolve issues relating to Windows PCs, laptops, Microsoft 365, mobile devices, printers, telephony, collaboration tools, and meeting room AV equipment.Provision, configure, deploy, and refresh end-user devices.Perform user account administration, onboarding, and offboardingManage incidents and service requests using ServiceNowDeliver responsive onsite and remote support with a strong focus on customer service and user satisfaction.Support executive users and business-critical meetings where required.Develop and maintain end-user documentation and knowledge articles.Collaborate with the Global Service Desk, regional and global IT teams, to ensure timely resolution of issues.Identify recurring issues and recommend improvements that enhance the overall end-user experience.IT Infrastructure OperationsSupport the day-to-day operation of the local IT environment, including Windows servers, networking equipment, storage, and office technology.Perform routine monitoring, patch coordination, backup verification, and scheduled maintenance activities.Assist with troubleshooting infrastructure incidents and coordinate with global and regional infrastructure teams when required.Maintain infrastructure documentation and support continuous operational improvements.IT Projects & Business ImprovementParticipate in local, regional, and global IT projects.Assist with project planning, coordination, implementation, and rollout activities.Work with business users to understand requirements and support technology solutions that meet business needs.Support User Acceptance Testing (UAT), deployment, user communications, and training activities.Contribute to project documentation, process improvements, and technology adoption initiatives.Cross-functional ResponsibilitiesThese responsibilities support the effective operation of the local IT function and are performed acros...