Technology Operations Lead
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
ROLE DESCRIPTION
We are looking for a hands-on and technically accomplished Technology Operations Lead to support and enhance our Technology Operations capability. This is a senior technical role with operational leadership responsibilities, providing technical leadership to the Service Desk, owning endpoint management, leading the technology aspects of the Joiners, Movers and Leavers (JML) process, and driving automation to improve operational efficiency and colleague experience.
This role suits a proactive technical leader who enjoys solving complex challenges, mentoring others and continuously improving operational processes. Working closely with the Technology Operations Manager and business stakeholders, you will help deliver secure, reliable and scalable technology services across Allica.
PRINCIPAL ACCOUNTABILITIES
SERVICE DESK LEADERSHIP
- Provide day-to-day technical leadership, coaching and mentoring to the Service Desk team.
- Act as the primary escalation point for complex technical incidents and service requests.
- Support service delivery against agreed SLAs, monitor operational performance and drive continual improvement.
ENDPOINT MANAGEMENT
- Manage the lifecycle of macOS and Windows endpoints, including provisioning, configuration, deployment and retirement.
- Administer and enhance MDM/UEM platforms to ensure secure, compliant and standardised device management.
- Maintain endpoint security through patching, vulnerability remediation, software deployment and configuration management.
JOINERS, MO...