Technology Support Analyst

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The role and team:As a Technology Support Analyst based in Tokyo, you are the face of technology for our local team and a critical connection for our global daily operations. This dual-responsibility role targets an allocation of 70% of your time to virtual support (chat, email, and ticketing) during morning APAC shifts, with the remaining 30% dedicated to regional site support delivering hands-on care for our Tokyo office. You are a trusted tech advisor who ensures digital tools help people do their best work without frustration.In this role, we operate under our Service Promise (TechStop Manifesto) which defines how we show up for our colleagues every day:Prioritize employee productivity over ticketing bureaucracy by helping first and documenting in the background.Take full ownership of every issue from start to finish, managing any handovers to specialists behind the scenes so the employee never hits a dead end.Avoid rigid scripts and use friendly, jargon-free language that treats the person with empathy rather than just focusing on the device.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:1. Virtual Support & Queue Management Receive and manage incoming global IT requests, resolving chat, email, and service tickets during morning shifts. Solve routine computer, software, and account access issues on first contact using clear knowledge articles and simple troubleshooting steps.Support active communication channels during critical system outages to keep global employees informed and reassured2. Local Site & Workplace ExperienceManage local technology tasks in Tokyo, including setting up equipment, managing hardware stock, and helping colleagues in person. Own the local employee onboarding and offboarding experience by preparing laptops, guiding day-1 setups, and collecting equipment. Provide hands-on support for physical meeting rooms and hybrid collaboration tools to keep local Tokyo office meetings running smoothly.Partner with global engineering teams on local office technology updates, workplace infrastructure, and security checks. Translate technical updates into simple, clear guides that help colleagues fix everyday issues on their own. 3. Our service promiseWe prioritize employee productivity over ticketing bureaucracy by helping first and documenting in the background.We take full ownership of every issue from start to finish so our colleagues never hit a dead end.We avoid rigid scripts and empower you to make the right human choice for every situation.We treat the person with empathy using friendly, jargon-free communication.Key Qualifications:Fo...