Trade Desk Specialist

Job Description:Building trusted markets —powered by our people.  At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.  We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.  Please note: To support strong partnership and team connection, this role follows a four day in office work model in either our NYC or Chicago office. Cboe FX is seeking a highly motivated Trade Desk Specialist to join its global FX operations team, based in Chicago / New York. As a core member of our follow-the-sun service desk, you will play a critical role in supporting a 24x5 low-latency FX trading platform used by leading global banks, buy-side firms, corporates, and liquidity providers — with direct ownership of the Asia trading session, integrating closely with the London and US teams.  Day-to-day, you will be responsible for real-time client support and system monitoring in a fast-paced, time-critical environment. Beyond platform operations, this role serves as a key liaison between a broad range of external stakeholders — including global and regional banks, buy-side firms, corporates, and prime brokers — as well as internal business and technology teams, making strong communication and relationship management skills essential.  This is more than a support role. You will have meaningful opportunities to contribute across the full lifecycle of projects, directly shaping the success of the team and the wider business. For someone who values operational excellence and wants to build deep expertise in electronic FX markets, this is an outstanding platform to do so.  Your responsibilities will include: Trading Desk & Client Support • Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering expert-level, real-time support across trading, connectivity, and market data. • Independently troubleshoot and resolve sophisticated client issues related to APIs (e.g...