Training & Quality Lead
ABOUT ASPORA
People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.
Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.
We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.
ABOUT THE ROLE
As Training & Quality Lead, you will own Aspora's end-to-end learning and quality assurance function building the capability infrastructure that powers a world-class CX operation. You'll be the strategic bridge between people development and operational excellence, translating quality signals into training interventions and ensuring every customer interaction reflects Aspora's standard of care.
This is a high-ownership role for someone who thrives at the intersection of data, people, and process — and wants to shape what great looks like in a fast-scaling fintech.
Location: Bangalore, India
Employment Type: Full-time
Work Model: On-site
WHAT YOU'LL DO
Training
- Design, own, and continuously improve the end-to-end training lifecycle: onboarding, product training, process training, soft skills, compliance, and refresher programs.
- Develop training content including SOPs, scripts, e-learning modules, role-plays, and assessments aligned to product and regulatory updates.
- Manage new hire induction and certification programs to ensure readiness before live customer handling.
- Conduct Training Needs Analysis (TNA) in partnership with quality audit data, CSAT trends, and ORM signals from Locobuzz.
- Build capability maps for...