Transcon Operations Manager
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems SUMMARY DESCRIPTION: To further develop the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. WHAT YOU DO: Tasks and Duties Review and support with day-to-day quotations Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses. Have thorough knowledge of the Transcon product including export and import database. Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. Attend the weekly branch Sales meeting and facilitate discussions on Transcon with market updates and trends. Take an active role in the transition of new business/ updates to existing business. Grow department Revenue in line with District budget target and management expectations. Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the Air Import department is showing clean financial accounting throughout all financial reports. Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. Be open to implementing new system changes and enhancements into your department. Be involved and suggest system/process improvements. Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative Assist supervisor and key staff with goal setting and monitoring development. Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk WHAT WE EXPECT FROM YOU: Expeditors Core Competencies Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employe...