US Customer Support Manager

MyEdSpace is an education technology platform that connects the best teachers on the planet with the students who need them the most - wherever they are, whatever their means.

Backed by $15m in Series A funding from some of the leading investors in the space, we're ready to scale - and we want you to help us build and scale MyEdSpace as part of a collaborative and ambitious team.

We're on a mission to make a world-class education accessible to all.

We believe that every child deserves access to quality education, regardless of geography or socioeconomic background, to achieve their dreams and build a brighter future.

If you’re motivated by solving meaningful problems and creating real impact through your work on a societal level and make a real impact on the world - we’d love to hear from you!

💼 THE ROLE

We are looking for a Customer Success Manager who can improve our customer experience and drive retention. Your work, centered around customer engagement and success, is crucial in guiding students through their educational journey.

⚙️ WHAT YOU’LL DO

- Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.

- Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.

- Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.

- Interact with product team - Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.

- Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes

🙋 WHO WE’RE LOOKING FOR

- 2+ years of customer success/support experience, preferably in the UK or US market

- C1/C2 English proficiency

- Proven ability to ma...