US- Software Implementations Consultant II (EHR For Practice Groups)
Job Summary:
As a core member of the Professional Services, The Consultant will serve as the principal liaison for Practice Groups EHR delivery team leading the implementation and training of best practices to optimize workflows and drive business outcomes within Long-Term and Post-Acute Care (LTPAC) environments.
The Consultant works closely with customers to document and translate technical requirements into effective system configurations, ensuring data quality, integrity, and security for all customer databases. This role is responsible for leading detailed business discovery, developing recommendations for delivery approaches, and managing communication among project stakeholders to validate and execute implementation plans.
The Consultant delivers high-quality training to customers, including needs and readiness assessments, and supports customer change management by identifying adoption risks and coaching customer champions. Additionally, the position troubleshoots and resolves configuration issues with attention to detail, acting as a trusted advisor to guide customers on recommended business practices and solution use for maximum value and impact
Reporting to the Director, Professional Services (Acute and Payer)
Key Duties and Responsibilities:
• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
• Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
• Translate technical requirements and execute system configuration setup (more complex than entry)
• Ensure data quality, integrity, and security requirements for all customer databases
• Assess and validate the implementation plan and manage communication among project stakeholders
• Prepare and deliver quality new solution implementation training to customer...