Vendor Installs Engineer
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The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to professional level certification, whilst at the same time developing business knowledge.
Key responsibilities
- Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation.
- Conduct site surveys and assess technical requirements, installation feasibility, and potential risks.
- Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery.
- Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments.
- Monitor vendor performance and escalate delays, quality issues, or implementation risks where necessary.
- Ensure all Health & Safety (H&S) requirements, permits, and compliance documentation are in place before installation commencement.
- Track wayleave approvals, site access permissions, and third-party dependencies impacting project delivery.
- Perform quality assurance checks and validate installations against technical specifications and customer requirements.
- Manage project documentation, progress updates, implementation reports, and handover records.
- Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors.
- Conduct customer acceptance testing (CAT) and facilitate successful service commissioning and activation.
- Provide regular status updates, issue logs, and escalation reports to management and stakeholders.
- Drive continuous improvement initiatives to enhance installation efficiency, customer experience, and vendor performance.
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Knowledge and Attributes
- Developing fundamental project and administration ability.
- Developing understanding and appreciation of technical design principles and compute layers.
- Ability to develop an understanding of fundamental project and administration processes.
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
- Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation.
- Conduct site surveys and assess technical requirements, installation feasibility, and potential risks.
- Liaise with customers, vendors, contractors,...