Vice President, Global Operations Management & AIOps

TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesTeam OverviewThe Global Infrastructure, Engineering & Operations (GIO) organization delivers the infrastructure, cloud, and operational technology services that support TransUnion's global business operations and technology transformation initiatives. The Vice President, Global Operations Management & AIOps will lead global technology operations, driving service reliability, operational excellence, incident management, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional operations. This role reports directly to the Senior Vice President, Global Infrastructure, Engineering & Operations and serves as a key leader in modernizing operational practices while ensuring the reliability, performance, and scalability of critical technology services. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview and Core ResponsibilitiesEstablishing and executing a modern global operations strategy that improves service reliability, enhances operational transparency, and accelerates the adoption of automation and intelligent operations capabilities.Lead and evolve the global operations model across enterprise infrastructure, cloud platforms, network services, and regional operations teams.Improve service availability and reliability through enhanced monitoring, restoration practices, operational accountability, and continuous improvement initiatives.Lead major incident and problem management programs, including executive communications, root cause analysis, corrective action governance, and post-incident review processes.Drive adoption of observability, event correlation, automation, and AIOps capabilities to improve issue detection, reduce operational noise, and accelerate service restoration.Partner with infrastructure, platform, engineering, cloud, and cybersecurity leaders to implement service-based operating models with clear ownership, service health metrics, runbooks, and operational standards.Collaborate with engineering and business stakeholders to ensure operational readiness for new services, technology deployments, and production changes.Develop executive reporting and operational dashboards that provide visibility into service health, incidents, availability, risk, and operational performance.Lead enterprise-wide initiatives focused on operational modernization, automation, reliability engineering, and continuous service improvement.Build, develop, and mentor a high-performing global operations leadership team focused on accountability, customer impact, transparency, and operational excellenceRequired Knowledge and Experiences15+ years of experience leading large-scale technology operations, infrastructure operations, site reliability engineering, ...