VIP Customer Support
Growe welcomes those who are excited to
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Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;
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Provide personalized, high-quality support to VIP customers;
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Be the main point of contact for assigned high-value clients;
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Build and maintain strong, long-term relationships with clients;
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Handle inquiries, issues, and escalations across different brands within the company;
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Adapt communication style and service standards according to each brand’s guidelines;
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Maintain in-depth knowledge of each brand’s products, services, and promotions;
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Work flexible schedules and adapt to changing workloads;
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Meet KPIs related to response time, customer satisfaction, and retention;
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Provide 24/7 VIP support, including night shifts.
We need your professional experience
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Previous experience in customer support will be a strong advantage;
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Experience in the gambling industry will be a major plus;
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Experience working with VIP customers or high-value clients will be an advantage.
We appreciate if you have those personal features
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Active and proactive;
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Communicative and people-oriented;
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Flexible and adaptable to change;
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Open-minded and ready for new challenges.
We are seeking those who align with our core values
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.