VOC Research Manager - PML

Title: Business Growth - Research & insights

About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants.

About the Role: We are looking for a highly driven and user-focused Research Lead to build deep customer understanding for Paytm Money. The role involves leading end-to-end research initiatives, collaborating closely with cross-functional stakeholders, and translating user behavior into actionable business and product insights.  

Responsibilities:
Lead end-to-end research initiatives from stakeholder requirement gathering to execution and presentation of actionable insights. 
Design structured research frameworks, surveys, discussion guides, and user insight mechanisms. 
Manage and mentor research executives to ensure high-quality project delivery. 
Collaborate with leadership, business, product teams, and external vendors for customer-centric decision making. 
Build detailed user personas across investor and trader cohorts such as scalpers, swing traders, and long-term investors. 
Develop and maintain a centralized knowledge base on investor and trader behavior patterns. 
Translate research findings into recommendations across acquisition, activation, retention, and reactivation journeys. 
Work closely with product and growth teams to influence roadmap prioritization using user insights. 

Expectations/ Requirements:
 Minimum 4-5 years into Research and Analysis, with exposure to Stock Broking Industry. Strong understanding of qualitative and quantitative r...