VP Customer Operations

Insify is looking for a sharp, execution-obsessed, and commercially minded VP Customer Operations to join our team. In this high-visibility role, you will own every customer touchpoint across Insify's markets and lead our AI transformation in operations. If you are a leader who thinks at the level of the business, not just the function, we want to meet you.
As VP Customer Operations, you will sit at the centre of Insify's most important shift: transitioning from human-led support to AI-first customer interactions, without sacrificing the quality and trust our customers expect. Your mission is to make Insify's operational model scalable across Europe, using AI as your primary lever. 
About Insify
We are a high-growth scale-up backed by €43M in total funding from world-class investors like Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg. While we started our journey five years ago in the Netherlands, we have since expanded into France and Germany, and we’re just getting started. Our mission is to dominate the European market and become a global leader in AI-powered SME insurance.
We aren't just building a company; we’re leading a revolution. Our culture is intense, high-stakes, and mission-driven. We hire smart, ambitious "owners" who possess a relentless drive to win. This is an environment for those who thrive on challenges, value intellectual honesty, and share our mindset of becoming a global category leader.
Our founding team consists of seasoned entrepreneurs who have previously built iconic businesses like HelloFresh, Bloomon, and SumUp. We combine that deep fintech and e-commerce expertise with cutting-edge AI to stay ahead of the curve.
Your mission
Customer Operations in insurance is entering a new paradigm, and Insify, despite being an insurtech, is no exception.Historically, our customers have faced two challenges: a lack of digital product availability, and difficulty understanding what they actually need (which has meant relying on huma...