VP of Customer Success

About SewerAI Corporation

SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.

THE QUESTION

If Customer Success were yours to lead, what would you build?

THE ROLE

We win by design.

We win by design. We consistently land and expand accounts, building playbooks, learning fast, and improving week over week. Our structure isn't fixed — we're looking for someone who can help us unlock the next stage of scale.

This is a hybrid role based in the Bay Area, CA, with two days per week in our Walnut Creek headquarters.

Here is what you are walking into:

The business is growing incredibly fast, and we're doing it efficiently with top-quartile metrics. In 2025 we achieved 96% gross retention, 160% net retention, and 100% YoY growth.

In 2026 we are working toward doubling revenue & logos. We want 75% of accounts using two or more products.

By 2029, we'll surpass $100M in ARR and 1,000+ accounts.

These are not stretch goals. They are the plan.

You will lead a dynamic team across Account Management, Customer Enablement, and Technical Support. The talent is strong. The playbooks, operating cadence, segmentation model, and expansion framework are yours to build, shape, and scale.

Professional Services sits within Engineering and plays an essential role in the customer journey. Success in this role will require strong cross-functional partnership and the ability to build alignment through influence, trust, and shared accountability.

Our customers are utility directors, business owners, inspection operators, and civil engineers. They measure value in operational terms: footage coded, time saved, complia...