VP, People Operations

About the Opportunity The VP of People Operations is a strategic and hands-on leader responsible for designing, delivering, scaling, and continuously improving the global employee service model, the HR technology ecosystem, and the people analytics capability. This role leads the strategy, governance, and execution required to deliver excellent employee and manager experiences, trusted people data, and technology-enabled HR processes at global scale. The role serves as a key partner to the Chief People Officer, People Leadership Team, Finance, IT, Legal, and regional teams to translate business priorities into practical operating models, service delivery standards, systems roadmaps, data insights, and measurable outcomes. Equally important, the role requires strong people leadership, change leadership, sound judgment, and a strong commitment to building internal capability across service delivery, HR systems, and analytics. ResponsibilitiesKey Success Indicators• Global People Services standards, service levels, and employee experience measures are defined, governed, and consistently achieved.• HR Technology roadmap, release management, and system enhancement priorities are accurate, reliable, and aligned to business needs.• Global people data is trusted, governed, and increasingly leveraged for decision-making through meaningful dashboards, insights, and analytics.• Processes across GPS, HR Technology, and People Analytics are standardized where appropriate and locally relevant where necessary. • Vendor spend, technology spend, and project budgets are actively managed and delivered at or under plan while critical work is completed.• Internal coordination improves through clear ownership, strong intake and governance, and effective cross-functional partnership with IT and HR leaders.• Execution support models for major annual people programs are in place and operating effectively (for example compensation cycles, performance, talent, benefits, onboarding, and organization changes).Key Responsibilities• Set the strategic direction and operating model for Global People Services, HR Technology, and People Analytics, ensuring alignment to organizational priorities, people strategy, and the needs of employees, managers, and HR stakeholders globally.• Lead the global people services model, including service delivery standards, case management, employee-facing knowledge and content, process governance, operational controls, escalation paths, and continuous improvement.• Own the HR technology strategy and roadmap in partnership with HR, IT, and vendors, including Workday and related platforms, employee service delivery tools, system architecture governance, release management, and major enhancements.• Lead the People Analytics capability, including the people data strategy, reporting governance, dashboard development, metric standardization, data quality practices, and delivery of actionable workforce insights to leaders.• Together with HR Leader...