Workplace Experience Manager
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience ManagerOVERALL ROLEThis position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.Major ResponsibilitiesTransforming to the Workspace Team of the future Creates Occupant DelightHas a natural hospitality-orientated communications acumenEmbedded “Go To” trusted Workspace partner fostering all-level relationshipsUnderstands business traits/ cadence/ needsDeep Workspace & Surrounding area knowledgeShares observations regarding any misalignment to nudge behaviors (incl. data from Workspace Delivery team)Single Point of Contact for issues resolution & Workspace change within the premisesProblem solved & Resets space on the flyActs as basic “counsel” regarding space needs/options as per Workspace StandardsBe part of a highly proactive, responsive, dynamic and agile teamEstablish direct relationships with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsEscalate facilities issues to management team when necessaryConsolidate feedback to the management team regularly for ongoing improvement implementationParticipate in ad-hoc projects when required Client/Stakeholder Management Workspace experience Lead in Pro-actively developing and managing Client relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackActively recover feedback from the end userReport any concerns or patterns in employ...