Account Executive 2

About Team / RoleAs an Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience.You will serve as the strategic partner and trusted advisor to your clients—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty.Within the Mid-market you will be crucial in building strong, collaborative relationships, understanding customers business objectives and ensuring they realize significant value from our products and services. This role requires an experienced individual adept at building rapport with diverse stakeholders, analyzing data to identify opportunities for improvement while collaborating effectively with internal teams to deliver impactful customer experiences focused on their success. Within the Mid-market team you will balance strategic customer engagements while utilizing one-to-many digital engagements driving education and product awareness across many customers. How You'll Make an ImpactStrategic Client Partnership & OwnershipServe as the primary post-sale point of contact and strategic advisor for assigned client accountsBuild deep, long-term relationships based on trust, transparency, and shared goalsDevelop a comprehensive understanding of each client’s business, KPIs, and growth strategiesChampion client success through regular touchpoints, planning sessions, and business reviewsAccount Growth & Revenue ImpactTake full ownership of account growth and retention, directly contributing to increased ARR for WEXIdentify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needsLead the renewal process, ensuring timely execution and clear demonstration of valueUse strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps​​Product Enablement & AdoptionGuide clients through best practices and advanced product features to maximize valueDevelop enablement plans that support customer-specific business outcomesDrive consistent product utilization to ensure adoption and prevent churn​Service Ownership & Escalation LeadershipAct as the single point of accountability for issue resolution and client satisfactionCoordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completelyPrevent reactive service by identifying friction points early and proactively addressing themCommunication &am...