Account Management Team Lead

🏷️ Title: Account Manager Team Lead

👫 Department: Account Management

💰 Salary: £55,000 - £65,000 + commission

🎁 Benefits & Culture: See here https://careers.lottie.org/

📈 Equity: A very generous EMI share offering

🌴 https://emojipedia.org/palm-tree Holiday: 26 days + bank holidays

💗 https://emojipedia.org/growing-heart Mission: Elevate later life for everybody and build the care sector of the future

💻 Office Policy: Hybrid with a minimum of 2 core office days per week

🌍 Office Location: London Bridge, London, UK

 

🔍 https://emojipedia.org/magnifying-glass-tilted-left The Opportunity:

Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care. Over 1,000 care providers run on our software, and every one of them is a partner our Account Management team looks after.

That network is growing fast. Your job is to make account management scale with it, becoming more efficient, more consistent, and more commercial. You'll lead a growing team of Account Managers while staying hands-on with accounts, and build the operating model the whole function runs on.

This is a genuine player-coach role. Half your time leading and coaching the team and building how account management works at Lottie. Half hands-on with your own accounts. If you can't do both at once, this isn't the right role.

 

💻 What does this role involve?

- Lead and coach a team of Account Managers, reporting into the Head of Account Management.

- Lead by example by owning your own accounts and helping them grow across Lottie's products. This is a genuine 50/50 role.

- Define what great account management looks like at Lottie, from the standards to the playbooks and processes the whole team runs on.

- Drive structural change, including moving partners to a single point of ownership instead of multiple people across one account.

- Build systems that make the way we work better: AI driven automation, self-serve, and lighter-touch approa...