Account Manager, SMB
Link to role presentation video also accessible here: https://www.loom.com/share/d7f60fedebe4439dbcb741b020eb66df
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📝 OVERVIEW
The SMB Account Manager will manage a portfolio of ~150 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.
Employment:
- Salary:
- OTE Remuneration: AU$140,000-AU$160,000 (incl. Super)
- Base Salary: AU$98,000-AU$112,000 (incl. Super)
- Commission: AU$42,000-AU$48,000
About Sitemate:
Sitemate builds best-in-class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster.
Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day.
We’ve achieved strong product-market fit - generating thousands of new monthly leads through word-of-mouth and organic marketing alone.
Backed by Blackbird, Australia and New Zealand’s #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world’s larg...