Agent Operations Associate, Documents

ABOUT THE COMPANY

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.

Why join us now?

- Team: We are led by Pete Shalek https://www.linkedin.com/in/petershalek/ (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi https://www.linkedin.com/in/njoshi023/ (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.

- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.

- Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

ABOUT THE ROLE

As an Agent Operations Associate, you will own the deployment and production performance of Valerie’s document agents across a portfolio of customers.

This is a high-ownership generalist role at the intersection of operations, applied AI, data, and customer implementation. You will take ambiguous, business-critical workflows from discovery through launch, and remain accountable for how they perform in production.

You will develop a first-principles understanding of how clinical and administrative documents move through provider organizations: how they are received, interpreted, matched, routed, acted upon, and recorded. You will translate that operational reality into agent configurations, business rules, integrations, testing systems, and human-in-the-loop (HITL) paths.

The work moves between levels. On the same day, you might lead a customer workflow discussion, investigate performance using SQL, m...