AI Agent Operations Specialist (FTE 60%)
ABOUT DELFA
Billions of people still suffer from every-day diseases.
One key reason? Clinical trials are broken.
Despite $120 billion spent each year, most trials are delayed due to bottlenecks like patient recruitment.
Delfa is fixing this with autonomous AI agents. We're building AI agents to automate clinical trials.
In less than a year from launch we’ve already:
- Deployed onto 300+ trials across multiple conditions
- Reached seven figures in ARR, growing 25% MoM
- Raised an oversubscribed $3.8m seed from tier-one AI investors
WHAT YOU'LL DO
You’ll help design, review, test, and continuously improve the AI agents that interact with patients and support clinical trial sites every day.
This role sits at the intersection of clinical operations, AI agent design, quality assurance, and customer delivery. You’ll use AI tools extensively, but your judgment, attention to detail, and ability to spot issues will be what makes the work reliable.
You will:
- Use Delfa’s AI workflows to extract inclusion/exclusion criteria from clinical study protocols, then manually review and refine the outputs for accuracy
- Turn clinical eligibility criteria into clear, patient-friendly screening questions suitable for voice and SMS agents
- Create and review voice agent reports that describe the agent’s screening logic, conversation flow, escalation rules, and operational setup
- Support script creation for IRB/ethics submissions, adapting agent scripts to customer templates while preserving clinical and operational accuracy
- Assist with AI agent management, including manual patches and configuration updates where API-based changes are not yet suitable
- Sample real calls and patient interactions to identify issues, test fixes, and add recurring items to the monitoring list to inform future automated QA
- Support pre-release testing of AI agents before they go live with patients
- Once comfortable, design new AI agents end-to-end, which will then be r...