Assistant Director, Assignments and Operations (Office of Residence Life)

IMPORTANT APPLICATION INSTRUCTIONS:Upload Resume or Curriculum Vitae for automatic population of information to the application.The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.Job DescriptionSUMMARY:Reporting to the Director of Housing Operations and Logistics, in the Office of Residence Life, the Assistant Director, Assignments and Operations oversees the operational and systems-based functions of housing assignments and occupancy management for the residence halls. Working closely with departmental and campus partners, the position manages room assignments, cancellations, waitlists, move-in/move-out processes, and summer housing operations to support maximum occupancy and a seamless residential experience. The role serves as a key liaison for housing software, policies, reporting, and communications, including marketing, web presence, and student messaging, while ensuring consistent application of housing policies and supporting major departmental events and emergency coverage. PRINCIPAL DUTIES AND RESPONSIBILITIES:Collaborate with the Director on occupancy planning and modelling for each academic year based on the needs/requirements of the University.Ensure maximum occupancy by generating, running and reviewing daily reports and completing appropriate follow-through actions with staff members.Utilize and maintain proficiency in housing software to manage day-to-day assignments, room changes, vacancies and reassignments, and provide professional, customer service-oriented responses to students and parents with housing issues.Manage the cancellation process for residence hall housing agreement releases.Design and produce data driven reports for the department of Residence Life that identify key metrics to support strategic decision making.Evaluate and appropriately recommend system enhancements and functionality within the Housing Software, including the development and implementation of all policies, procedures and training for staff related to housing software and communication.Interpret and communicate procedures and regulations pertaining to housing policies to ensure consistent application of these policies throughout the department.Grow and develop marketing strategies to promote housing accommodations using social media and communication channel...