Assistant Manager, Operations Command Centre (Autonomous Vehicles)

About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.  Get to know the RoleYou will play an important role within the business team leading the execution of autonomous vehicle pilots. You will be someone on the ground, directly overseeing the human operators who are essential to our daily service. This role is a blend of people management, operational planning, and incident response, focusing on the safe and efficient execution of our AV missions.You will report to the Manager, Fleet Operations (Autonomous Vehicle) in our Tampines office.The Critical Tasks You Will PerformServe as the primary supervisor for our team of safety supervisors, in-vehicle safety operators, and remote operators. Your main responsibility is to ensure they are performing their duties safely and effectively during daily operations.Manage all aspects of driver and operator scheduling, including shift assignments and timekeeping. Collaborate with hiring and training teams on the hiring, onboarding, and continuous training of all operational staffLead daily AV service operations across field deployments and command center activities, ensuring safe and reliable mission execution.Coordinate command center escalation workflows for operational disruptions, autonomous system anomalies, vehicle faults, or incidents.Serve as a PoC for all in-field events, including vehicle-level faults, collisions, or unexpected autonomous system behavior.Develop and implement operational guides, standard operating procedures (SOPs), and performance metrics (KPIs) for the fleet. What Essential Skills You Will NeedDiploma or Degree holders5+ years of experience in operations, logistics, transportation, or fleet managementExperience managing shift-based operational teams in live operational environmentsTechnical knowledge or direct experience with autonomous vehicles, robotics or IoT deployments is a plusDemonstrated experience supervising drivers, operators, or a field-based team is requiredFamiliarity with safety management systems and risk assessment methodologiesExperience with autonomous vehicles, robotics, mobility platforms, or remote operations systems is a strong plusComfortable working in fast-changing operational environments with evolving processes and technologiesStrong stakeholder management and cross-functional coordination skillsClear and articulate communication with the ability to coordinate effectively during high-pressure operational events Life at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back with Term Life...