Assistant Manager, Technical Support
Job Description
Huntsman Corporation is now looking for a dynamic individual as an Assistant Manager, Technical Support. They will serve as a key technical resource for Huntsman’s Polyurethane Business in the ISC region, with a primary focus on Footwear & Elastomer Segment. This role is critical for driving innovation, supporting product development and ensuring customer satisfaction through timely technical support & trouble shooting.
The incumbent will identify new applications and technology platforms for both existing and emerging market spaces, while providing hands on technical expertise and strategic guidance to internal teams and external stakeholders. By combining deep technical knowledge with strong customer engagement, the Assistant Manager, Technical Support will play a pivotal role in positioning Huntsman as the preferred supplier of Polyurethane solutions in India.
This position will be based in Calicut, India.
As an Assistant Manager Technical Support, you will
Customer Technical Service
Provide on-site technical support to PU footwear manufacturers across India.
Major Activities
- Troubleshoot production issues related to PU processing.
- Conduct plant trials and support
- Identify root causes of technical problems and recommend corrective actions.
- Investigate customer complaints and coordinate technical resolution with internal quality/R&D teams.
- Use structured problem-solving approaches such as 5 Why, Fishbone, DOE and root-cause analysis where appropriate.
- Monitor trial performance and ensure agreed corrective actions are implemented.
- Support continuous improvement initiatives at customer manufacturing sites.
- Provide technical guidance on machine/process parameters and raw-material combinations.
Product Development & Application Support
Support development of new PU footwear applications including safety shoes, casual footwear, sports footwear, sandals, soles and other PU components.
Major Activities
- Support in arranging the materials for the trials by coordination with Application development and Production team.
- Drive customer new product requirements up to commercialisation
- Conduct customer trials for new PU systems, raw materials and formulations working closely with the product development team.
- Work with Global R&D team to translate customer requirements into technical solutions.
- Support benchmarking of competitive PU systems and products.
Document trial results, recommendations and technical learnings.
Key Account Management & New Business development
Support in implementing and managing the agreed Key Account Management Plans for Key Customers and thereby ensuring major share of business by Differentiation and Value creation. Support in converting NBD customers by positioning products.
Major Activities
- Plan and execute Key Account Management activities and technical development plan
- Timely circulation of visit reports, audit reports and monthly report to customer and...