Associate Field Service Project Manager (Dutch Speaker)

At Webfleet Solutions we are looking for an Associate Field Service Project Manager to lead large-scale automotive telematics deployment projects for our key customers. This role involves managing a network of third-party companies specialized in automotive hardware installation, ensuring seamless coordination and execution.The Field Service Project Manager will oversee the service department’s budget, identify and implement cost-saving initiatives, and monitor service-related expenses, including revisions, warranties, and SLAs. They will ensure compliance with service agreements to validate invoicing in collaboration with internal stakeholders such as Customer Service, Customer Success Management, and Administration teams. Additionally, the position requires occasional travel to meet installation partners and support the management of strategic accounts.Here’s a little taste of your challenge:You will be responsible for coordinating and managing complex installations projects (High Volume deployments for Key customers requiring Tailor-made adjustments, like additional hardware, complex preparation for integration of software and/or non WFS hardware) of our solutions in the Benelux.You will be the ambassador of the Field Services department in your region: presenting key figures internally, key progresses.You know how to firmly deal with external and internal stakeholders, being the main WFS contact during a deployment.You will be enrolling and managing 3rd parties Installation partners (IPs) in the designated area (precise expectations, SLA analysis, theoretical trainings);Support Sales department in direct sales projects, pre-sales stage as well as during execution of a contract.Installation Partner performance and Cost Control:Optimize the efficiency of the Installation Partner network by monitoring and tracking key performance indicators (KPIs) such as work order completion times, service quality, and customer satisfaction.Maintain and optimize the network of third-party partners.Review overall service costs including revisions, warranties, and SLAs.Ensure the service department operates within budget by monitoring and enforcing compliance with agreed SLAs, reviewing and validating invoicing in collaboration with the Quality Coordinator and key internal stakeholders (e.g., Customer Support, CSM/Sales), and identifying and implementing cost-saving initiatives.Account Management for Strategic Accounts/Pilots:Coordinate and manage complex installation projects involving high-volume deployments for key customers requiring tailor-made adjustments, such as additional hardware, complex preparation for software integration, and/or non-WFS hardware.Participate in rollout planning meetings with both direct customers and internal stakeholders (e.g., Account Managers, Customer Support).Ensure direct communication with customers and align with Sales Engineering and Customer Support teams.Who are you?5 years of experience in managing projects with knowl...